• Hannah Phillips

The NDIS Needs an External Audit


The National Disability Insurance Scheme is a shambles.


The latest report on the NDIS shows that there were 4,146 complaints in the quarter to March which is the highest number so far.

There are stories of nine month delays in obtaining reviews of support plans and one in ten clients of the National Disability Insurance Agency (NDIA) has registered a complaint.

At the moment the agency is handling only 170,000 clients but it is expected to be managing 400,000 by 2020.

The fact that the many of the complaints are about delays is likely to lead to criticism of the cap on staffing but, at the moment, the cost of the scheme looks as if it will blow out way beyond the estimated costs unless some remedial management action is taken.

It’s clear that, as the scheme grows, there will be enormous scope for the misallocation of resources.

One in five jobs created in the future will be in the disability sector and service providers are in it for the money even if they are not for profit organisations.

In the circumstances, if we want to avoid a repeat of the debacles in other service sectors like banking and superannuation, then we need to have an external body to audit the operation of the NDIS and ensure that it stays true to its original objectives.

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