• Hannah Phillips

Australia’s Digital Future


Minister for Human Services and Minister Assisting the Prime Minister for Digital Transformation Michael Keenan has announced Australia to be a world leader in digital government by 2025.


· Most government services to be available online, improving convenience and efficiency for citizens and business.

· Trials to begin in October of new digital identity solution to enable secure access to online services. The Turnbull Government has announced ambitious plans for Australia to become a world leader in “digital government” by 2025, ensuring virtually all services will be available online in just seven years.

Australians want faster and easier access to government services and the Coalition is determined to not only meet those expectations, but to significantly exceed them.

That’s why the Minister said “I am today committing us to becoming one of the top three countries in the world for digital government by 2025”.

To help us achieve this bold goal, the Digital Transformation Agency is now working on a whole-of-government Digital Strategy which will set out the key milestones and timeframes for delivering them between now and 2025.

The strategy, which will be published later this year, will serve as a roadmap for Government to ensure we stay on course.

At present, a traditional over the counter transaction such as registering a business name costs taxpayers $17 to process on average.

By enabling transactions to be conducted entirely online, the cost of processing can drop to as little as about 40 cents.

To put that into context, governments around Australia process about 800 million transactions every year.

The key to ensuring online transactions are conducted securely is the development of a trusted digital identity solution.

Think of it as a 100-point digital ID check that will unlock access to almost any government agency through a single portal such as a myGov account.

The first of several pilot programs using a “beta” version of what will be known as myGovID will begin in October.

The initial pilot will enable 100,000 participants to apply for a Tax File number online.

Currently, applicants can fill in a form online, but then have to print it out and take it to their local post office where their identification can be verified before they can submit it for processing.

This process can take up to a month to complete, but the pilot will reduce that time to a single day – and all without having to leave the comfort of your living room.

Later pilots will enable users to register a business online, apply for government grants or establish a My Health Record account.

Want to know more? Subscribe to Inside Canberra