PRIVACY STATEMENT

FLOW FM PRIVACY STATEMENT

FLOW FM respects your privacy and is committed to protecting your personal information. We will comply with the requirements of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 in the way that we manage what is collected, stored and used with any “personal information” that we collect about you.

Personal information means information which identifies you – or renders you reasonably identifiable – as an individual, or business. Examples of personal information include your name and gender, home or email address, and contact telephone numbers.

This Privacy Policy explains what type of personal information we collect and how we handle that information. You can read the full details of our Privacy Policy below but the following is a quick summary:

We only collect personal information that we require for the business purposes of Flow FM;
We will always tell you how we plan to use the personal information that we collect about you;
We will not rent, trade, sell or otherwise disclose your personal information to any third party, other than with your consent or as may be required by law;
We will use reasonable steps to ensure the safe storage of your personal information; and
To find out what personal information we hold about you or to have that personal information changed or deleted, please contact us via email to the Privacy Officer through mail@flowfm.com.au.

How do we Collect your Personal Information and Why?

We may collect the following types of personal information from you:

As part of advertising with Flow FM – all information required by us and which may include your business name, address, phone numbers, fax number, email address, financial details;
Making inquiries or providing feedback via the Website – all information provided by you to us and which may include your name, address, email address, phone numbers and fax number;
Entering a competition – all information provided by you to us and which may include your name, address, email address, and contact telephone numbers.

We will inform you of the purpose for which the information is being collected and if any, the organisations or types of organisations to which the information may be disclosed;

How we will use the Personal Information we collect?

Generally we will only use the personal information we collect for the primary purpose for which that information has been collected or for a closely related business purpose.

We will only use your personal information for other purposes if we receive your consent, or if we are permitted or required to by law.

We will not use your personal information to send you information about our activities unless you expressly indicate that you want to receive such information.

Who will we disclose your Personal information to?

The personal information we collect about you will be accessible by relevant staff within Flow FM. Such information may be accessible by our IT contractors as well.

From time to time, it may be necessary to disclose the personal information we hold about you to our service providers, contractors or business associates to enable us to provide relevant services to you. Those services will be linked to the purposes for which we collected that personal information.

We may also disclose the personal information we hold about you to third parties with your consent or if we are allowed to or required to do so by law.

How we will handle the Personal Information we have about you?

We will take reasonable steps to ensure the secure storage of any personal information provided to us via the Website. Such personal information will be stored in a secure electronic environment accessible only to people working at or for Flow FM. That information may also be printed and stored in paper form.

All staff and contractors of Flow FM are required to maintain the confidentiality of all personal information to which they have access.

We will only retain the personal information we hold about you for as long as we need it for our purposes. However, we may retain that information for a longer period if required to for legal purposes.

How you can Access your Personal Information?

Under the Privacy Act, you generally have a right to seek access to the personal information that we hold about you. However, there are times when we are required or allowed to withhold access to some or all of this information.

If you believe the personal information we hold about you is wrong or out of date, you have a right to ask us to correct it.

Before you can exercise these rights, we will need to ask you to provide some form(s) of identification so that we can verify that you are the person to whom the personal information relates.

How to Contact us?

If you have any questions about this Privacy Policy or you wish to access your personal information or make a complaint about our handling of your personal information, please contact our Privacy Officer by either:

Email: mail@flowfm.com.au

Telephone (during business hours): (08) 8566 3151;

Post: The Manager, PO Box 52 Roseworthy SA 5371

Flow FM respects your privacy and is committed to protecting your personal information. We will comply with the requirements of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 in the way that we manage that is collect, store and use any “personal information” that we collect about you.

We only collect personal information that we require for the business purposes of Flow FM Network;
We will always tell you how we plan to use the personal information that we collect about you;
We will not rent, trade, sell or otherwise disclose your personal information to any third party, other than with your consent or as may be required by law;
We will use reasonable steps to ensure the safe storage of your personal information; and
To find out what personal information we hold about you or to have that personal information changed or deleted, please contact us via email to the Privacy Officer mail@flowfm.com.au

How do we Collect your Personal Information and Why?

We may collect the following types of personal information from you:

As part of advertising with Flow FM – all information required by us and which may include your business name, address, phone numbers,email address, financial details;
Making inquiries or providing feedback via the Website – all information provided by you to us and which may include your name, address, email address, phone numbers;
Making inquiries via electronic communication such as text message, email, download appications or social media and messaging services.
Entering a competition – all information provided by you to us and which may include your name, address, email address, and contact telephone numbers.
You participate in a survey conducted in the field or online,
Where we are conducting business.
When you call us; or
If you visit us in person when you enter our places of business.

We also have CCTV cameras and recording devices operating in many of our premises to ensure security and a good working environment for our staff. Premises where CCTV cameras operate have signs at the point of entry, informing you of their operation.

In some circumstances we may obtain personal information about you from third parties such as:

marketing databases or other sources that are publicly available such as websites, journals, legal directories and phone books;
friends or relatives who have provided us with your details as part of a promotion, competition or event, including where they have nominated you as an emergency contact; and
referees or previous employers where you have applied for a job

We will inform you of the purpose for which the information is being collected and if any, the organisations or types of organisations to which the information may be disclosed;

How we will use the Personal Information we collect?

Generally we will only use the personal information we collect for the primary purpose for which that information has been collected or for a closely related business purpose.

We will only use your personal information for other purposes if we receive your consent, or if we are permitted or required to by law.

We will not use your personal information to send you information about our activities or our members unless you expressly indicate that you want to receive such information.

Who will we disclose your Personal information to?

The personal information we collect about you will be accessible by relevant staff within Flow FM. Such information may be accessible by our IT contractors as well.

From time to time, it may be necessary to disclose the personal information we hold about you to our service providers, contractors, members or business associates to enable us to provide relevant services to you.

Those services will be linked to the purposes for which we collected that personal information.

We may also disclose the personal information we hold about you to third parties with your consent or if we are allowed to or required to do so by law.

How we will handle the Personal Information we have about you?

All staff and contractors of Flow FM are required to maintain the confidentiality of all personal information to which they have access.

How you can Access your Personal Information?

If you believe the personal information we hold about you is wrong or out of date, you have a right to ask us to correct it.

Before you can exercise these rights, we will need to ask you to provide some form(s) of identification so that we can verify that you are the person to whom the personal information relates.

How to Contact us?

Email: mail@flowfm.com.au

Telephone (during business hours): (08)85663151;

Or;

Post: The Manager, PO Box 52 Roseworthy SA 5731

Updated 2024